We're reviewing your account

What’s happened?

We're reviewing your Pockit account to keep you safe. While we do this some functionality of your Pockit account will be restricted.

What this means

You are able to:
• Add money to your Pockit account
• Pay bills via Direct Debit
• Spend money in-store and online (except certain type of transactions)

You are not able to:
• Withdraw money at ATMs
• Send money in the UK
• Send money abroad
• Buy cryptocurrencies using your Pockit card
• Make gambling transactions using your Pockit card

What do you need to do?

To get you back up and running as quickly as possible we need you to send us a few things and answer some questions. We require a response within 7 working days otherwise we will have to make a business decision regarding your account and funds.

Here’s what we need:

  1. Confirm you are who you say you are
  2. Confirm your residential address
  3. Tell us more about the source of funds in your Pockit account
  4. Tell us more about what you use your Pockit account for

Download the Pockit app to get started

✓ Upload documents quickly & easily in the Pockit app
✓ Wide range of documents accepted. See more on what we can accept.
✓ Check the progress in the app

Download Pockit app

👇 Scan this code on your phone to get the Pockit app 👇

Frequently Asked Questions

Why are we asking for this details?

In the world of financial services everyone must do their bit to protect the banking system against financial crime. In line with our regulators the FCA (Financial Conduct Authority) and UK Government guidelines all authorised firms must have systems and controls in place to mitigate the risk that they might be used to commit financial crime. This could be money laundering, fraud, identity theft or terrorist financing to name a few.

To do this it is our responsibility to carry out customer due diligence checks when prompted by our payment providers. This additional information is on top of the standard KYC (know your customer) checks that are automatically carried out when you sign-up. We appreciate that this can be inconvenient but to put it frankly, it’s the law and Pockit must comply with failure to do so risking fines for the company and legal consequences for our employees.  

Is this in your Terms & Conditions?

Yes, this is in line with section 7.6 of the terms and conditions you agreed to when you signed up for a Pockit account.

Do you have money worries?

Click here to see what help and support you can get if you're in difficult circumstances.